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Frequently Asked Questions
Frequently asked questions
General
Billing
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Housekeeping is a transactional service provided to complete tasks in the home.
Self Care Housekeeping is a spatial health and wellness provider focusing on the health and wellbeing of the home's inhabitants. In addition to providing immediate, in-home supports such as cleaning, organizing & decluttering, meal prep, and home management, our professionals are trained to identify stress, trauma, and dysfunction that is causing the challenges with upkeep as well as providing solutions needed to improve overall wellbeing for our clients.
Self Care professionals receive on-going training related to spatial health, home care, mental health, among other areas to ensure their efficacy and safety.
The duration of care varies. For some, it might be a single visit or regular sessions to maintain order. For others, it involves longer-term support to address multiple barriers to positive spatial health. Remember, if your care takes time, be kind to yourself and trust the process. It took time for things to get out of hand, and it will take time to restore balance. Don't panic; it's all part of the journey.
We understand that plans can change. To ensure we're still on track, we double-check appointments the day before and the day of your visit. We need a firm confirmation to proceed because we've had instances where clients weren't available despite earlier confirmations. Please respond to our check-in calls and texts!
At Self Care Housekeeping, we prioritize illness prevention. If you or someone in your household feels unwell, please reschedule your appointment. Our team follows strict protocols to prevent the spread of germs and viruses. Inform us immediately if you've been exposed to any illnesses. Our top priority is the health and well-being of both our clients and team. If a household member is ill and the appointment isn't rescheduled or the illness is concealed, your services may be at risk of discontinuation.
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