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Frequently Asked Questions

  • How is Self Care Housekeeping different from regular housekeeping?
    Housekeeping is a transactional service provided to complete tasks in the home. Self Care Housekeeping is a spatial health and wellness provider focusing on the health and wellbeing of the home's inhabitants. In addition to providing immediate, in-home supports such as cleaning, organizing & decluttering, meal prep, and home management, our professionals are trained to identify stress, trauma, and dysfunction that is causing the challenges with upkeep as well as providing solutions needed to improve overall wellbeing for our clients. Self Care professionals receive on-going training related to spatial health, home care, mental health, among other areas to ensure their efficacy and safety.
  • Is Self Care Housekeeping a home health aid company?
    No. Though we have some similarities as far as core in-home services that we provide, our services and home health aid differs vastly in our training, strategy, assessments, and goals. We also do not provide any bodily contact services or medication passing.
  • Do you take insurance?
    Not yet! We are working to be able to accept insurance for our services. We know how important it is for your overall health and wellness.
  • What do I get out of your online course?
    Our online courses are specially designed to address the various intersections of spatial health and wellness. Not only will you receive a robust and impactful learning experience, you will also have an exclusive opportunity for 1 free hour of consultation with the founder on the course subject matter.
  • How long will my care take?
    It depends. As you know, Self Care Housekeeping is a spatial health and wellness service, which differs significantly from housekeeping. For some, it's a simple visit or reoccurring service to keep the house in order. For others, it's longer term care that requires resolving 2 or more barriers to positive spatial health. One important thing to remember is that if you longer-term care: be kind to yourself and trust the process. As cliche as it might sound, it is easy to become overwhelmed when things are not immediately resolved inb the home. If it took a series of happenings and time passing for things to get out of hand, it will also take time to reconcile the impact of those things. If your care takes time, don't panic. It's just the process happening.
  • Why does my Care Provider confirm my visit the day before and the day of?
    We understand that things change. Sometimes, when the visit is upon us, it can be a little more than what our clients can handle at the time. We double and triple check our appointments just to be sure that they are still happening. We do require a firm confirmation in order to show up. This is because of our experiences where we assumed the visit was still on based on an earlier confirmation, but our clients weren't actually available physically, mentally, or emotionally. Please respond to your check in phone calls and texts!
  • What areas does Self Care Housekeeping currently service?
    Currently, we offer in-home services in Allegheny County, PA and Detroit, MI and virtual care to anywhere in the US. We are working on expanding. If you would like us to come to your town, send us a note and let us know!
  • What is your policy on illness and prevention?
    At Self Care Housekeeping, we take illness and prevention seriously. We strive to maintain a clean and healthy environment for our clients at all times. If you or a member of your household are feeling unwell, we kindly ask that you reschedule your appointment to a later date. Additionally, our team of cleaners are trained to follow strict protocols when it comes to preventing the spread of germs and viruses. We also require that our clients inform us immediately if they have been exposed to any illnesses or viruses. Our top priority is the health and well-being of our clients and our team, and we take all necessary precautions to ensure a safe and healthy environment for everyone. Because our staff work with many clients with various health profiles, we need to be very conscientious of risk reduction. For that reason, if a member of the household is known to be ill during the time of a scheduled appointment and the appointment is not rescheduled or the illness is concealed, your services from Self Care Housekeeping may be in jeopardy of being discontinued.
  • How do I pay for my service?
    Our default method is electronic invoice via email. However, we are switching over to automatic debit upon completion of service.
  • When do I pay for my service?
    Services are paid for upon completion.
  • What if I forget to pay my invoice?
    No worries! If you receive an invoice as opposed to an automatic debit after services have been rendered, we'll allow a grace period of up to two weeks. A reminder will be sent after 7 days. At 14 days, your saved payment method will be charged. If we are not able to recover the past due amount via invoice or saved payment method, though it is not our desire to, we may have to escalate further to legal and credit reporting actions.
  • How do I start a subscription?
    To begin your Self Care subscription, go to our "Subscriptions" page. We have four primary subscriptions based on our most requested services and frequencies. However, if you would like a subscription that is tailored to your needs, please select the "Customize Subscription" button at the bottom of the page.
  • Can I roll over visits that I didn't use in my subscription?
    Unfortunately, no. Rolling over unused visits would result in too much loss for our staff and company. Therefor, your subscription restarts each month on the date that you initiated it.
  • Do you offer refunds on subscriptions?
    Unfortunately, we do not. If, for some reason, we were not able to honor your subscription, we will negotiate terms on a case-by-case basis, providing we were at fault. All other transactions will remain.
  • What if I want to start a subscription but the ones you have listed doesn't meet my needs?
    We offer custom subscriptions to the specifications of our clients. Simply go to the Subscriptions page and click the "Customize Subscription" button.
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