Shipping Policy
Thank you for visiting selfcarehousekeeping.com. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
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Shipment processing time
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All orders are processed within 1-3 business days.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates
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Shipping costs are dependent on order volume. Shipping is free for all orders over $2000.
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Shipment confirmation & order tracking
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You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
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Damages
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If you received your order damaged, please submit a support ticket HERE.
Return Policy
30-Day Money Back Guarantee on Products
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We offer a 30-Day Money Back Guarantee on all unopened, unused, and undamaged units. The unit must be unaltered and in original, new condition. Shipping charges to Self Care Housekeeping must be paid by customer.
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Upon acceptance and processing of the return, all funds will be returned to the original method of payment (minus any fees) and will be processed by Self Care Housekeeping within 7 business days of receipt of product (excluding weekends and holidays).
Self Care Housekeeping reserves the right to remedy any minor defects in defective units by replacing defective, inoperable, or missing parts rather than offering a refund or exchange.
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Self Care Housekeeping will not honor returns after 30 days due to the nature and logistics of inventory management and distribution
Self Care Housekeeping DOES NOT accept returns on units that have been open, worn, modified, scratched, damaged, or abused as they cannot be resold as new products. If you made a mistake while purchasing your item(s), we may offer the opportunity of an exchange to be determined at our discretion. However, we will not accept a return within our terms. Please call our customer service department for help at 724.299.1752 8am-8pm EST.
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If you have any questions or would like to initiate a return, please contact our customer service department by calling 724.299.1752 or visiting selfcarehousekeeping.com/contact.